Advice
Understanding the Disabled Facilities Grant
Are you looking into home adaptations for disabled people? Disabled Facilities Grants are a crucial resource. Learn what it covers and how to apply.
.jpeg)
Navigating the Airport as a Disabled Person
Holidays for people with disabilities abroad often mean navigating the airport. Here’s all you need to know about successfully getting to your destination as a disabled person.
About us
Enabling accessible holidays
Holidays for disabled people can present a unique set of challenges. The good news is that UK airports and airlines are legally required to provide ‘Special Assistance’ to people with disabilities who travel by air, at no extra charge. It’s important to let the airport know of your needs at least 48 hours before your flight to ensure a smooth experience, although you are still entitled to assistance even if you do not book in advance.
“The National Disability Card also assisted us when getting through security at the airport. My son had a very big meltdown during security in Paris and we were able to show his pass with the universal disability symbol to help the workers understand.”
Jake
National Disability Card holder
disabled holidays abroad
What help is available at the airport?
When you arrive at the airport, look out for assistance points, typically using a disability-related logo, where you will find either staff on hand to help you, or a telephone to call for assistance.
Arriving by car
Many airports have Blue Badge parking bays available in various car parks. If you’re being dropped off, some airports such as Heathrow will waive their drop-off fees for Blue Badge holders. Others, such as Stansted, may allow Blue Badge holders a longer drop-off time. If you’re parking in a long-stay car park, many of the airport shuttles taking you to the terminal will be wheelchair accessible.
Check-in and security
Assistance staff can help you check your bags, as well as help you through security. Some airports allow passengers with disabilities, including hidden disabilities, to access a designated fast-track lane through security, reducing queuing times. You can carry medication through security, but if it’s in liquid or gel form and over 100ml, you’ll need to bring a medical certificate.
Departure gates
Once you’re through security, many airports have quiet areas designated for those with sensory impairments or sensory processing issues, as well as designated seating for disabled passengers.
Mobility equipment
Your wheelchair will be stored in the hold along with other luggage, but if any damage occurs the airline is bound to offer you a temporary alternative and compensation of up to £1,300. If you’re taking an electric mobility scooter, you’ll need to notify the airline in advance. There may be restrictions on the weight, size or battery type you’re allowed to carry.
Boarding
If you have mobility needs, staff may use a combination of ambi-lifts or high lifts, ramps or special wheelchairs to help you board the plane. You are often able to access priority boarding.
When you land
Disabled passengers have similar rights to special assistance in the EU and America, although the specifics may differ. The National Disability Card's international symbol of disability may allow your disability to be instantly recognised abroad without the need for translating your card or having to explain in another language.
“I wore my lanyard and badge to travel to Lanzarote; Newcastle airport staff were amazing, they couldn’t treat me any better. I really felt cared for and not a hindrance at all - thank you.”
Paul
National Disability Cardholder
how we help
Using your National Disability Card at the airport
Many of our card holders find their cards invaluable as a disability travel card at the airport:
• Quickly signal to staff and fellow passengers that you may need help, understanding and patience.
• Show staff that you need Special Assistance.
• Access fast track queues at staff's discretion.
• Ensure you stand out with our brightly coloured lanyards.
“The National Disability Card was recognised in JFK airport, New York, and we were ushered through the disabled line.”
Paul
National Disability Cardholder
Apply for your National Disability Card
Please note that Special Assistance at airports is not guaranteed to card holders but should be requested through each airport's website.
Blog
