Frequently Asked Questions

If you have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities then you are eligible. ‘Substantial’ means more than minor or trivial; ‘long-term’ means 12 months or more. The National Disability Card is available to individuals living anywhere in the UK, including England, Wales, Scotland and Northern Ireland. Apply for your National Disability Card here.

We ask applicants to send us one piece of evidence that shows that they have a disability. Examples of documentation accepted include:
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- Back of your Blue Badge
- Disabled persons' Freedom Pass
- Disabled persons' Bus Pass
- A letter from your doctor or other relevant medical letter
- Disability Living Allowance (DLA) decision letter
- War Pensioners' Mobility Supplement letter
- Personal Independence Payments (PIP) letter
- Other relevant documentation showing you are disabled
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Don't worry if you don't have any of the documents listed; we're here to assist. Feel free to submit any relevant documentation that includes your name and disability status. If you’re not sure whether you have the right documentation, please contact us and we will do our best to help you.

Each card costs £20, and you can add a spare card to your order for £10. The shipping cost is £1.95. If your application is rejected you will automatically receive a full refund. We accept all major debit and credit cards as well as Google and Apple Pay.

Absolutely! Once you apply for the National Disability Card, we send you a discount code for 25% off a National Carers Card (£15 instead of £20) for your carer or companion. Apply for your National Carers Card here.

Yes, you can submit an application for a new card a few weeks prior to its expiration to prevent any interruption, particularly if you have upcoming travel plans. The new card will be valid for two years starting from the expiration date of the old card. Renew your National Disability Card here.

You can renew your card any time. Your new card will be valid for two years from the date you renew it. Renew your National Disability Card here.

You do not need to provide any additional documentation when you are renewing your card.

Cards must be renewed every two years. We'll send you a reminder before your current card expires with instructions on how to renew, or you can start your renewal here.

No problem; please provide your new details during the renewal process.

Thousands of our Cardholders have ADHD, which is a recognised disability. If your ADHD has a significant, long-term effect on your daily life, then you are eligible for the National Disability Card. You will need to show one piece of evidence of your disability during the application process. Please see the questions above for examples of the documentation we accept.

Many of our Cardholders are individuals with autism. If your autism has a significant, long-term effect on your daily life, then you are eligible for the National Disability Card. During the application, you must provide one form of evidence demonstrating your disability. Please refer to the questions above for examples of accepted documentation.

If your National Disability Card has been lost, stolen, or damaged, you can request a replacement by filling in our Card Replacement Form. There is a small charge of £10 to cover admin, materials. Once you've completed the form, we will send your replacement card via the Royal Mail. If you need further assistance, please contact us.

View all venues that accept the National Disability Card as proof of eligibility for concessions and discounts. Your card may also be accepted at other venues, at the organisation’s discretion. We recommend that you check with the venue before travelling. We are actively working on expanding our list of partners: if you would like your organisation to offer a concession exclusively to National Disability Cardardholders, please get in touch with us.

Yes! Your National Disability Card is proof of eligibility for Disneyland Paris’ Priority Card, entitling you to 25% off your ticket or annual pass, plus priority access to shows and attractions. Learn how to apply for a Priority Card using your National Disability Card.

The Priority Card is for disabled visitors at Disneyland Paris, to help increase the accessibility of the park, so it belongs to the disabled visitor. However, when a carer accompanies a disabled visitor who has the Priority Card, the carer is also eligible for 25% off their ticket.

We only offer RADAR Keys to National Disability or Carers Cardholders. This safeguard ensures that only those genuinely requiring access to disabled toilets can use them, effectively preventing misuse and vandalism. Order your RADAR Key here.

To order a RADAR Key from us, you must have either a National Disability Card or a National Carers Card. Read more about the RADAR Key here.